RETURNS AND EXCHANGES
Our products are guaranteed to give you 100% satisfaction.
If you're not satisfied, simply return or exchange your purchase, just send us a mail at firstname.lastname@example.org
Please note the following instructions:
What is your return/exchange policy?
FEDJOA kids cannot pay for return shipping and all exchanges are re-shipped at additional cost. Items must be returned or exchanged within 30 days of the arrival date of your order. For returned items, a credit will be issued back onto the original credit card used for the purchase. Items sent back for an exchange can only be exchanged for items of equal or lesser value. In the case that you exchange something for lesser value, a credit for the difference will be issued back onto the original credit card used for purchase as soon as the product arrives at our location. Should you wish to exchange something for an item of greater value, please contact customer service for assistance at email@example.com.
How do I return my product?
Please include a copy of your customer invoice (this would have been inside the box your items arrived in) and give written instructions that you are returning for a refund. If you are returning to exchange, please give written instructions on your customer invoice listing the items you are exchanging for, and specific information about these items, such as size and colour. Please send all packages to:
33164 LA TESTE DE BUCH
Important Return Notes:
1. Merchandise must be returned in its original, unused condition, with tags intact and packaging included.
2. All packages must be returned prepaid; we are unable to accept C.O.D deliveries.
3. We recommend sending your items back via a traceable method for your protection.
If you have additional questions, please contact us:
00 33 (0)9 50 26 46 78
Your contact: Valérie BERNADAT